Privacy Policy & Cookies
Sutton Bonington Hall is committed to protecting your privacy and we have put together this Privacy Policy to describe our practices regarding the Personal Data we collect from our customers, guests, and users of our services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.suttonboningtonhall.com you are accepting and consenting to the practices described in this policy.
Sutton Bonington Hall is a trading name of SUTTON BONINGTON HALL LIMITED whose registered office is Sutton Bonington Hall, Main Street, Sutton Bonington, Loughborough, LE12 5PF. We are registered in England and Wales under company number 08943243.
Sutton Bonington Hall (trading name of Sutton Bonington Hall Limited) is the data controller responsible for your personal data.
If you would like to contact us for any reason, please email us at enquiries@suttonboningtonhall.com and we’ll get back to you.
This Privacy Policy is broken down into 12 sections:
- What information do we collect from you?
2. How do we collect Personal Data?
3. How will we use the information we collect?
4. Do we share your Personal Data with other companies?
5. Keeping your data up to date, changing your mind and opting out
6. Other websites
7. Social media, social commerce and other third parties
8. Where is your information processed and Personal Data stored?
9. Access to your Personal Data
10. Services Sutton Bonington Hall uses
11. Cookies
12. Changes to this Privacy Policy
1. What information do we collect from you?
We collect both Personal Data and Anonymous Data when you visit our website or interact with us.
– Personal Data: includes your name, address, phone numbers, email address, and any other details you provide that can identify you.
– Anonymous Data: refers to data that doesn’t identify you personally.
We primarily process personal data on a Contractual basis as per GDPR – because it’s necessary to fulfil our services and event planning responsibilities.
2. How do we collect Personal Data?
– Contact Information: From emails, forms on our website, interactions with our team and other direct methods of communication.
– Usage Information: We track website activity like pages visited, buttons clicked, time on site, and preferences.
– Billing Information: If you make a payment, we collect details like your name, address, email, and payment info.
– Third Parties: Info shared with us by venues, agencies or websites you’ve interacted with.
– Social Media: Info collected when you engage with us via Facebook, Instagram, or other platforms.
– Voluntary Data: If you take part in surveys, give feedback, or enter competitions.
3. How will we use the information we collect?
We use your data to:
– Plan and run your event at Sutton Bonington Hall.
– Communicate with you via email, phone, or in person.
– Send you event updates, relevant communications and newsletters.
– Analyse customer trends and feedback using anonymised data.
4. Do we share your Personal Data with other companies?
Yes, but only when necessary. For example:
– When working with florists, caterers, photographers or other suppliers for your event.
– Only the minimum necessary data is shared, and they are required to keep it secure.
– We’ll always ask for your consent before sharing your data.
We don’t sell or rent your personal data. If you send us testimonials or public comments, we might use them on our site or marketing (with your name if given).
In the event the business is ever sold or merged, your data may be transferred to the new owner.
5. Keeping your data up to date, changing your mind and opting out
– It’s your responsibility to keep your info accurate.
– You can opt out of marketing emails anytime by clicking “unsubscribe” or emailing us.
– Want your data deleted or changed? Just email us.
– We hold your info for up to 7 years after your event, in line with legal requirements.
6. Other websites
If you land on another website via a link from ours, they have their own privacy policies. We’re not responsible for how they handle your data.
7. Social media, social commerce and other third parties
We use social platforms like Instagram and Facebook.
If you interact with us there, your data may be collected by those platforms too.
Please check their privacy policies to understand what they collect and how to opt out.
8. Where is your information processed and Personal Data stored?
Your data may be stored or processed outside the UK. We always ensure your data is handled safely and in compliance with the UK GDPR and Data Protection Act 2018.
9. Access to your Personal Data
Under the UK GDPR, you have the right to see what personal data we hold on you (aka a Subject Access Request).
– It’s usually free, but we may charge for excessive or repetitive requests.
– We may need an ID to confirm it’s really you asking.
10. Services Sutton Bonington Hall May Use
We may store your info in a CRM system to manage bookings and send emails.
We also use Google Analytics to understand how visitors use our website – no personal data is collected via Analytics.
11. Cookies
We use cookies to improve your experience on our website. Cookies are small text files that are placed on your device (such as a computer or smartphone) when you visit our website. They help us recognise your device and store some information about your preferences or past actions.
We use cookies to:
– Ensure our website functions properly
– Improve site performance and user experience
– Analyse how users interact with our website
– Remember your preferences for future visits
– Help secure our website and detect misuse
Types of cookies used:
Strictly Necessary Cookies
These are essential for the operation of our website and allow you to use core features like security and accessibility. They cannot be switched off.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website so we can improve it. For example, we may use Google Analytics to gather anonymous usage statistics.
Functionality Cookies
These cookies remember your settings and preferences to provide enhanced, more personalised features (like your preferred language or previous form inputs).
Third-Party Cookies
Some content or features on our website may be provided by third parties (such as embedded media or booking platforms) who may set their own cookies. We do not control these cookies. Please check the third party’s own privacy and cookies policies for more information.
You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to:
– View and delete existing cookies
– Block third-party cookies
– Block all cookies
– Set your browser to delete cookies each time you close it.
Please note that restricting cookies may impact the functionality and performance of our website.
For more information on cookies and how to manage them, you may find these websites helpful:
www.aboutcookies.org
www.allaboutcookies.org
12. Changes to this Privacy Policy
We may update this Privacy Policy at any time. If we make significant changes, we’ll let you know via email or by updating this page.
Last updated
23/05/2025
